Terms and conditions | Enrich by Malaysia Airlines (2023)

General Guidelines

Enrich Member under the age of eighteen (18) years must have the prior written consent from a parent or guardian to redeem Enrich Points. Only the Enrich Member may request to redeem Enrich Points from their Account; no other person or entity may request for such a transaction. Enrich Points may be redeemed as soon as they are credited to an Enrich Member Account.

To claim an Enrich Award, the Enrich Member must have sufficient Enrich Points in their account. For members with insufficient Points, they may opt to redeem via Points + Cash redemption, where separate terms and conditions shall apply.

Enrich Points required to redeem an Enrich Award must from a single Account. Enrich Points may not be combined from multiple Accounts to redeem an Enrich Award.

Enrich Points required to redeem an Enrich Travel Award on Malaysia Airlines operated flights for a child (aged 2 to 11 years) or infant (aged 1 month to 23 months) may vary according to the applicable fares at the time of booking. 

Redemption for infant on Business Suite is permitted. Note: There is no Bassinet facility available in the Business Suite cabin.

A child (aged 2 to11 years) or infant (aged 1 month to 23 months) is treated the same as an adult and requires the same number of Enrich Points for an Enrich Base Fixed Points Travel Award.

A child (aged 2 to 11 years) or infant (aged 1 month to 23 months) is treated the same as an adult and requires the same number of Enrich Points for an Enrich Travel Award on Airline Partner.

An “Unaccompanied Young Passenger” (child who has reached the 5th but not the 15th birthday and is not accompanied by his/her parents, guardian or a passenger aged 18 years or more) is not eligible for Enrich Online Award redemption ticket.

When booking an Award Travel or Upgrade Award Travel through Enrich Online, an “Unaccompanied Young Passenger” (child who has reached the 5th but not the 15th birthday) must be accompanied by his/her parents, guardian or a passenger aged 18 years or more in a single booking.

When making an Award Travel o Upgrade Award Travel reservations through Malaysia Airlines Contact Centre or Ticket Offices, the Enrich Member must clearly indicate that Enrich Points will be redeemed for this ticket. Failure to do so may result in the reservation being cancelled and no Travel Award being issued.

Getting a verbal price quote before making a booking, will not guarantee the same price as the price may change at any time and is subject to availability up until the booking is confirmed.

Travel Award and Upgrade Travel Award are tied to fares and vary according to seat availability, passenger demand and seasonality which may limit the number of seats available for Award Travel on Malaysia Airlines and Enrich Airline Partners. SST may be applicable depending on the flight route.  Other restrictions may apply during certain periods throughout the year.

Travel Award and Upgrade Travel Award will only be issued for a confirmed reservation. Open dated or waitlist bookings/tickets are not allowed.

Award Travel tickets must be used in sequence and will be automatically void if sectors on the tickets are used out of sequence.

All Travel Award tickets must be issued by Malaysia Airlines on a Malaysia Airlines document. Travel agencies are not allowed to issue Enrich Travel Award tickets and any such tickets will not be accepted for travel.

Collection of Enrich Award ticket by an individual other than the Enrich Member must comply with the following conditions: -

The person nominated by the Enrich Member must present the following documents:

• The signed membership card or a copy of both sides of the membership cardof theEnrich Member whose account the Enrich Points will be used forthe redemption.  
• A clear and legible photocopy of the NRIC (for Malaysian) or a valid passportof theEnrich Member whose account the Enrich Points will be used forthe redemption.   
• An original letter of authorisation signed by the Enrich Member whoseaccount theEnrich Points will be used for the redemption; and  
• The authorised person's own valid photo ID or NRIC (for Malaysian).   
• Letter ofauthorisation via email communication will not be accepted

Enrich Points are deducted from the Enrich Member's Account when an Enrich Award is issued and not when a reservation or request is made.  

EnrichTravel Awardand UpgradeTravel Awardmust be issued before the given ticketing deadline otherwise the booking will be automatically cancelled. 

Travel Awardredemption is subject to the fare conditions and may vary according to the fare class of travel. All taxes including SST, fees and surcharges (where applicable) are the responsibility of the Enrich Member/user of the Enrich Award and are due at the time of issuance, ticketing and/or at departure. 

Enrich Awards, industry discount, agency discount, free tickets, domestic Malaysia promotional fares, special restricted fares and tickets issued inQ / O / G / P / U / E / W / X / T / R / Z / I bookingclasses may not be used for the redemption of an UpgradeTravel Award.  UpgradeTravel Awardare subject to the rules of the purchased fare. 

Travel Awardand UpgradeTravel Awardon Malaysia Airlines solely operatedflights arevalid according to the applicable fare conditions. 

In the event of a flight cancellation or flight rescheduling, passengers travelling on an EnrichTravel Awardwill be considered and accommodated as per the rules used for fare paying passengers. 

OnceaTravel Awardis issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.  

Sharing Enrich Awards

Members may redeemTravel Awardand UpgradeTravel Awardin the name of family members and friends.

Travel Awardand UpgradeTravel Awardredeemed in the name of family members and friends should be booked and ticketed following the same rules as for the Enrich Member.

General Guidelines

Only the Enrich Member may request to redeem Enrich Points from their Account; no other person or entity may request for such a transaction. 

To claim an Award, the Enrich Member must have sufficient Enrich Points in their account. For Member with insufficient Points, he/she may opt to redeem via Points + Cash redemption online (Points + Cash terms and conditions apply).  

Fare calculation rules for Award tickets are different from travel on paid tickets.  

Enrich Points required to redeem an Award must be redeemed from a single Account. Enrich Points may not be combined from multiple Accounts to redeem an Enrich Award.  

Travel Awards are subject to seat capacity control, which may limit the number of seats available for EnrichTravel Awardon Malaysia Airlines and Other restrictions may apply.

Award will only be issued for a confirmed reservation.  Open dated or waitlist bookings/tickets are not allowed.  

OnceaTravel Awardis issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.  

There shall be no fixed relationship or conversion between the ticket purchased paid by cash/credit cardand the Enrich Points required to redeem a Malaysia AirlinesTravel Award. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares. 

Enrich redemption on pure Malaysia Airlines operated flights is based on full revenue fare converted to Enrich Points . Revenue refund fare rules will not apply to Enrich Points redeemed with “Full Points” or “Points + Cash” as payment. Enrich redemption rules will apply. Enrich Points redeemed are not refundable and is forfeited except for refund of taxes/surcharges, subject to fare refund rules.

RedeemEnrichPointsonTravel Award

General Guideline

Malaysia Airlines Flights means flights operated by Malaysia Airlines andMASwings* operatedflights, except for Malaysia Airlines codeshare and Malaysia Airlinesmarketed flightswhich are excluded from this definition. *notvalid onMASwingsflightsoperated byDHT aircraft type. 

Malaysia AirlinesTravel Awardmeans a Full Points or Points & CashTravel Awardflight redemption booking and ticket made onpureMalaysia Airlines Flights. 

A Full PointsTravel Awardredemption ticket means theTravel Awardis redeemed fully in Points excluding applicable taxes and surcharges which, are to be paid in cash/credit card.

A Full PointsTravel Awardcan be redeemed on Malaysia Airlines Flights oroneworldAirlines or Airline Partner. Redemption on Malaysia Airlines Flights can be done via Enrich Online or MH.com website. 

Redemptionwith full Enrich PointsononeworldAirlines or Airline Partner is only available at Malaysia Airlines Contact Center and Ticket Offices. 

Points + CashTravel Awardis a redemption option that allows Enrich Member to redeem flights with a combination of Enrich Points and cash/credit card. 

Points + CashTravel Awardticketscan only be redeemed onpureMalaysiaAirlines flights. 

Redemptions for mixed carrierTravel Awardare not allowed. Travel must be solely on Malaysia Airlines. 

The Malaysia AirlinesTravel Awardonline redemption option is not availableonforAirline Partner and/oroneworldAirlines. 

Malaysia AirlinesTravel Awardredemption option is available online at Enrich Online or MH.com and at Malaysia AirlinesContactCenter and Ticket Offices. 

Malaysia AirlinesTravel Awardredemption is subject to the Fare Conditions (including SST, where applicable) and may vary according to the fare class of travel. 

All Malaysia AirlinesTravel Awardredemption tickets must be on available and confirmed seat basis at the time of booking. Not applicable for waitlist or open dated tickets. 

All Malaysia AirlinesTravel Awardis subject to seats being available on eligible class (es) of travel on Malaysia Airlines Flights. Malaysia Airlines reserves the right to changethis class (es)without any prior notice.   

The following are excluded and cannot be booked with Points:-

• Fares with booking classes P & G
• Codeshare flights and MASwings flights operated by DHT aircraft type
• Ancillaries such as seats, meals and insurance

The number of Enrich Points required to redeem a Malaysia Airlines Award Travel redemption vary. The fares and applicable fare conditions vary according to flight and seat availability, passenger demand, seasonality, and ticket conditions.

The number of Points required for redemption depends on the Malaysia Airlines flights that Member chooses and the applicable ticket conditions. Member are encouraged to make an informed comparison, before deciding on the best option for their travel needs.

The Malaysia Airlines Website will provide available fares at time of seat availability check and the actual total Points or Points + Cash required will be reflected upon selecting and confirming the flights. The total fare shown after selecting the flights for the redemption, will apply. 

Notwithstanding anything to the contrary in these Terms & Conditions, the number of Points or Points + Cash payment required to obtain a Malaysia AirlinesTravel Awardredemption ticket are subject to change at any time, with or without prior notice.

Accordingly, the number of Enrich Points and amount of money quoted on the website when booking a Points or Points + CashTravel Awardare only valid at the time quoted. If a booking is delayed or not completed when quoted, the number of Enrich Points and payment amounts quoted for the requested itinerary may change and the final fare shown after selecting the flights for the redemption will apply.   

Malaysia AirlinesTravel Awardticket may only be booked: 

• at the time specified in the Fare Conditions and or up to 04 hours before the scheduled departure of flights. 
• Some fare conditions may require an advance purchase period to be observed. 

There shall be no fixed relationship or conversion between the ticket purchased paid by cash/credit card and the Enrich Points required to redeem a Malaysia AirlinesTravel Award. The exact amount varies according to the applicable conversion rate at the time of booking. Fare Conditions for Malaysia Airlines Travel Award may be different to the fare conditions applicable to cash fares. 

Enrich Member must login to his/her Enrich membership account online as part of the Points + Cash redemption booking and ticketing process. 

Malaysia AirlinesTravel Awardredemption is available solely on applicable itineraries of Malaysia Airlines Flights. 

Enrich Member must have a minimum of 1000 Enrich Points in their Enrich account to be eligible for Malaysia AirlinesTravel Awardoption online.  

Enrich Points under the Malaysia AirlinesTravel Awardredemption offer will be redeemed per sector, per member, from the respective membership account. 

Points + CashTravel Awardredemption for children of 02 years - below 12 years and infant below 23 months is available in accordance and as specified in the Fare Conditions for a child and infant ticket. 

Enrich Member will earn Enrich Points for the MYR (Ringgit Malaysia) fare paid for the ‘Cash’ portion of a ‘Points + Cash’ flight redemption, fuel surcharge (YQ) and administration charge (YQ) (where applicable) onpureMalaysia Airlines operated flights.  

Enrich Member will not earn Enrich Points for the part ‘Points’ of a ‘Points + Cash’ flight redemption.  

Enrich Member will not earn Elite Points for the ‘Cash’ or ‘Points’ portion of a ‘Points + Cash’ Award Ticket.

Enrich Points cannot be converted to or exchanged for money. 

Malaysia AirlinesTravel Awardredemption is not applicable for group travel bookings involving ten and more passengers. 

Enrich Points are deducted from the Enrich Member's Account when an Online EnrichTravel Awardis issued and not when a reservation or request is made.  

OnceaTravel Awardis issued, it is considered used even if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded. 

The origin and destination points for one-way travel must be different when utilising a one-way Enrich Award. For return trip Enrich Awards, the outbound origin and inbound destination must be the same.  

In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Award will be considered and accommodated as per the rules used for fare paying passengers.  

Enrich OnlineTravel Awardmay be reissued only for travel on the same airline, by the same person and provided no part of the Enrich Award has been utilised.  

In the event member wishes to make any changes to an unutilized or partly utilized Malaysia AirlinesTravel Awardredemption ticket, it will be in accordance with the applicableFare Conditionsand these Terms and Conditions.

Any payments involving changes to aMalaysia AirlinesTravel Awardredemption must be paid with cash/credit card as specified in theFare Conditions. For the purposes of calculating any such payments, the original fareor commercialticket value (as referred to in the Fare Conditions) of the Malaysia AirlinesTravel Awardwill be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. 

Travel Awardmay be reissued only for travel on the same airline, by the same person and      provided no part of theTravel Awardhas been utilized and will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. 

Travel Awardmay be reissued for a higher fare class or cabin subject to Fare Conditions. Any difference in fare including any taxes, fees and carrier charges at time of reissuance of the ticket will be required to be paid in cash/credit card onlyfor MalaysiaAirlinesTravel Awardand in Points only for PartnerTravel Award, subject to the applicable fare conditions and these Terms and Conditions. Reissue to a lower fare class is strictly not allowed. 

Change in destination to a completely unutilized/unusedTravel Awardis allowed subject to the Fare Conditions. If the fare to the new destination is lower, the fare difference will not be refunded.    

Rerouting to a partly utilized/usedTravel Awardticket is not allowed. 

Member is not allowed to redeem with Points or purchasetheadditional Points by cash or credit cardto pay for any fare differenceforachange toaTravel Awardticketthat is of higherfarevalue.

Redemption Upgrades are not allowed for Malaysia AirlinesTravel Awardtickets. 

MemberisNOTallowed to combineEnrichPoints from different accounts to redeemaTravel Awardticket. 

The Enrich Points required for a Malaysia AirlinesTravel Awardredemption (or the Enrich Points required plus the amount of any money payment required for Points + Cash option) shown at this website will not include taxes, fees and carrier charges at time of redeeming the ticket which Member will be required to pay in cash.

The Member will also be required to pay any other fees, any additional local airport fees and charges collected at the time of check-in and any fees payable that may not be part of the fare conditions of theTravel Awardredeemed.  

Enrich Points redeemed foraTravel Awardis NOT refundable to the original account or used in exchange for a differentTravel Award. This applies regardless of whether the refund request is made before theTravel Awardhas been issued or whether theTravel Awardis completely unused or partly used.

Fora ‘Points + Cash’Travel Award,the‘Cash'portionis refundable by credit to the credit card usedfor the Award ticket purchasedand will be subject to the Fare Conditions of the ticket on penalties or cancellation fees and these Terms and Conditions. 

Unless stated otherwise in these Terms and Conditions, where a flight involving a Malaysia  AirlinesTravel Awardis cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Malaysia AirlinesTravel Awardredemption ticket will be calculated as the remaining cash value of the unused ticket determined in accordance with the Fare Conditions. However, any expired Points will not be refunded and will be forfeited. 

Enrich reserves the right to change the price of the Malaysia AirlinesTravel Awardticket and / or number of Enrich Points to be redeemed or impose additional restrictions at any time with or without prior notice. 

All other terms and conditions of online booking and e-ticketing and other applicable regulations will apply in addition to these Terms and Conditions mentioned above. 

In the event of any discrepancy between these Terms and Conditions with other terms and conditions, the Malaysia AirlinesTravel AwardFlight Redemption Terms and Conditions shall prevail to the extent of such inconsistency. 

The use of Enrich Points against this offer is subject to these Terms and Conditions and all other Terms and Conditions of the Enrich programme. The terms and conditions of the Enrich programme are subject to change at any time with or without notice. 

RedeemEnrich PointsforMalaysia AirlinesTravel Award 

A Malaysia Airlines Award comprises of eitheraTravel Awardor an UpgradeTravel Awardmade on Malaysia Airlines solely operated flights only. 

The number of Enrich Points required to redeemaTravel Awardand the fare conditions applicable to thatTravel Award, maybe different depending on theTravel Awardtype chosen. Member must consider the applicable Fare Conditions for each Travel Award before making a booking. 

A passenger booking itinerary traveling onaTravel Awardand UpgradeTravel Awardon Malaysia Airlines solely operated flights will follow the applicable fare rules and conditions of the Award or paid ticket. 

When utilising an EnrichTravel Awardand there is a sector in the itinerary which does not offer the class of travel redeemed for, a lower class of travel will be extended for the affected sector without any Enrich Points adjustment. 

A passenger traveling onaTravel Awardis not allowed to make stopover either it is a one way or return trip journey.

Only point – to - point one way and mirror like return Online Enrich Awards are allowed.  Route restrictions may apply and will not be available forTravel Award.

Where mixed class travel is concerned, the Enrich Points required for the Malaysia AirlinesTravel Awardwill be priced according to the actual cabin classes taken on a prorate basis and will follow the applicable fare rules and conditions. Member must contact Malaysia Airlines Contact Centre for the exact Enrich Points required. 

Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction where it began. 

An itinerary continuing a backtracking sector not required by route restrictions may require separate tickets. 

For the purpose of connection, a passenger traveling on an Award is allowed to make one transfer at an intermediate point on a one-way journey, and one transfer for the outbound and one transfer for the inbound for a return trip journey. 

A passenger is not permitted to transfer at an intermediate point more than twice on a single Enrich Awardticket. 

Origin or turnaround point may not be used as an intermediate point in a one way or return trip journey 

Stopover,open-jawis not permitted for Travel Award. Mixed Class is not permitted for one-way journey for Award. 

The origin and destinationfor one-way travel must be different when utilising a one-way Enrich Award. For return trip Enrich Awards, the outbound origin and inbound destination must be the same.  

All taxes (including but not limited to SST), fees and surcharges where applicable are the responsibility of the Enrich Member/user of the Enrich Award and are due at the time of issuance, ticketing and/or at departure

In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Award will be considered and accommodated as per the rules used for fare paying passengers. 

Malaysia Airlines Awards may be re-issued on the same fare class redeemed or higher and only for travel on the same airline, by the same person provided that no part of the Malaysia Airlines Award has been utilized. Additional collection for any fare difference and taxes and charges in cash or credit card may be required for any change in the itinerary according to the fare conditions. The validity of the re-issued Malaysia AirlinesTravel Awardwill be as per the respective fare rules and conditions. 

Any change in the itinerary where, the fare is higher, the additional amount must be paid by cash/credit card. The fare difference cannot be paid by Enrich Points. If the new itinerary requires fewer Enrich Points, the excess Enrich Points will not be refunded. A reissuance fee will apply. The re-issued Enrich Award will have the same expiry date as the original Enrich Award. The reissuance can only be done at our Contact Center or any nearest Malaysia Airlines Ticket offices

Malaysia Airlines Award can be booked through Enrich website, Malaysia Airlines Contact Centre or any Malaysia Airlines Ticket Offices.  OnceaTravel Awardis issued, it is considered used even if not utilised for theflight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paidbe refunded. Enrich and Malaysia Airlines reserve the right to make changes to theTerms and Conditionsassociated with a Malaysia Airlines Award from time to time, including   the Enrich Points requirement.  

Enrich Saver Redemption

Enrich Saver Redemption offers Enrich members to redeem a fixed number of Enrich Points as an alternative to Dynamic redemption (commercial fares converted to Enrich Points) on eligible pure Malaysia Airlines operated flights.

These Terms and Conditions set out the terms and conditions of Enrich Saver Redemption.

1. Enrich Saver Redemption is only available for booking online only at malaysiaairlines.com/Enrich for redemption on pure Malaysia Airlines domestic/international operated flights only.
2. Enrich Saver Redemption is not available for booking at Malaysia Airlines Contact Center and Ticket Offices.
3. Enrich Saver Redemption is available for all Enrich Members who have enough EnrichPoints in their account to cover for all travelers.
4. Enrich Saver Redemption for an infant (up to 23 months) and child (aged 2 to 11 years) will be the same as an adult and require the same number of Enrich Points. Child or infant discount does not apply.
5. An “Unaccompanied Young Passenger” (child who has reached the 5th but not the 15th birthday and is not accompanied by his/her parents, guardian or a passenger aged 18 years or more) is not eligible for Enrich Online Awardredemption ticket. All children under this category must be booked with an adult when redeeming online.
6. Member may call the Contact Center to redeem for infant under Dynamic Redemption. No confirmed seat will be allocated for infant. If a confirmed seat is requested for infant, child redemption points will apply under Dynamic Redemption fare rules.
7. Enrich Saver Redemption online is applicable for FullPoints andPoints + Cash redemption.
8. Enrich Saver Redemption is ONLY applicable on stated booking classes:
   a) Economy fare class ‘O’
   b) Business fare class  ‘Z’
9. Enrich Saver Redemption Award must be issued on a confirmed reservation. Open dated or waitlist bookings/tickets are not allowed.
10. Award Travel tickets must be used in sequence and will be automatically void if sectors on the tickets are used out of sequence.
11. All Travel Award tickets must be issued by Malaysia Airlines on a Malaysia Airlines document.
12. Enrich Saver Redemption ticket paid in part ‘Cash’ is not refundable.
13. Member will not earn Enrich Points or Tier Elite Points for the ‘Cash’ portion of a ‘Points + Cash’ for Enrich Saver Redemption ticket.
14. When booking for Enrich Saver Redemption online, Enrich Members must select ‘Points’ as the mode of payment at the booking page before selecting the destination and travel date.
15. Member who select ‘Points’ payment tab to redeem but pay by ‘Cash’/Credit Card’ at end of payment of the transaction instead of EnrichPoints, the transaction will be considered as a full redemption. Members will not earn Enrich Points or ElitePoints upon redemption.The transaction cannot be reversed or refunded.
16. Enrich Saver Redemption does not include applicable taxes and surcharges which, are to be paid by credit card by the member.
17. Enrich Saver Redemption is not valid on:

    a) Codeshare Flights (MH4000, MH5000 & MH9000 flight series
    b) MASwings (MH3000 flight series)
    c) Freighter Flights (MH6000 flight series)
    d) Flights operated by DHT/AHT aircraft type
    e) Firefly
    f) Oneworld partner flights
    g) Enrich Partner flights
    h) Charter flights
    i) Flight routes operated by AMAL

18. Enrich Saver Redemption is valid for point to point (round-trip) redemption only.
    Eg: Kuala Lumpur / Penang / Kuala Lumpur or Kuala Lumpur / Sydney / Kuala Lumpur or Penang / London / Penang (with only transit allowed in Kuala Lumpur for connecting purposes).
19. Enrich Saver Redemption requires twice the number of EnrichPoints indicated for a round trip. For connecting flights, Enrich Saver Redemption points will apply for each sector.
20. The Enrich Saver Redemption Points indicated is only valid for non-stop flights between two destinations on the specified fare class(es) only. Stopover NOT allowed.
21. Enrich Saver Redemption is not eligible for redemption upgrade, MH Upgrade, Last Minute Upgrade, Free Upgrade or any other form of upgrade.
22. Enrich Saver Redemption Award ticket once redeemed is not refundable, not endorsable and not transferable. Name change not allowed.
23. Once an Award Travel ticket is redeemed, it is considered used even if not used for the flight reserved. EnrichPoints will not be refunded nor can taxes, fees and surcharges paid be refunded.
24. Enrich Saver Redemption is combinable with any Dynamic Redemption Award Ticket.
25. There shall be no fixed relationship or conversion between Enrich Saver Redemption and Dynamic redemption.

• Enrich Saver Redemption Ticket - Fixed Enrich Points
• Dynamic Redemption Award Ticket - Tied to fares and vary according to seat availability, passenger demand and seasonality. Date Change - subject to fare rules.

ENRICH SAVER REDEMPTION AWARD TICKET CONDITIONS:

• Rerouting not allowed
• Strictly no refund
• Rebooking on same booking class allowed, subject to seat availability.

REBOOKING CHARGES:

• RM350 (International)
• RM150 (Domestic)
• If same booking class seat is not available, upsell to any higher booking class allowed. Rebooking charges and fare difference will apply. Fare difference to be paid by cash or credit card only, Enrich Points not allowed.
• Upsell to higher booking class will be converted to Dynamic Award Redemption and subject to fare rules for any date change and penalty.
• Member will not earn Enrich Points or Tier Elite Points for Dynamic Award Redemption ticket. Dynamic Award Redemption ticket is non-refundable.
• Reissue to a lower fare class is strictly not allowed.
• Any Enrich Points balance will not be refunded and is forfeited.

CANCELLATION

Award/Redemption Ticket is non-refundable in case of cancellation / *No Show by member and/or passenger. *No-Show for a flight is considered a cancellation after flight departure and changes are not permitted. 

- Enrich Saver Redemption Award Ticket validity:

• Unused ticket: ONE (1) year from original date of Award ticket redeemed
• Partly Used: ONE (1) year from 1^st leg of travel
• Other Terms and Conditions may apply – please refer https://www.malaysiaairlines.com/my/en/enrich/about-enrich/terms-conditions.html

- For more information, please visit  www.malaysiaairlines.com

Enrich Upgrade

Enrich Member with enough Enrich Points in their accountcanredeem an upgrade from economy to business class under the ‘Enrich Upgrade’ tab upon purchase of an eligible economy class revenue fare ticket for a domestic travel via ‘Manage My Booking’ portal online.   The following conditions will apply: 

1) ‘Enrich Upgrade’ is eligible for redemption using Enrich Points for upgrade from an eligible economy class revenue fare ticket to the next higher cabin classi.e.,business class via ‘Manage My Booking’.   

2) Enrich Upgrade’ is only available on domestic flights within Peninsular Malaysia and between Peninsular Malaysia and East Malaysia operated bypureMalaysia Airlinesflights only.   

3) Enrich Points for ‘Enrich Upgrade’ will apply per flight segment basis.  

4) To be eligible to redeem the ‘Enrich Upgrade’, Member must first purchase a confirmed Basic or Flex revenue fare ticket (“Ticket”) on Economy Class for upgradeto Businessclass using Enrich Points.   

5) ‘Enrich Upgrade’ via ‘Manage My Booking’ is not available forInternationalflights.   

6) ‘Enrich Upgrade’ redemption is eligible for flight ticket issued on a Malaysia Airlines’ document number 232 with carrier code ‘MH’ and on services operated by Malaysia Airlines flights only. 

‘Enrich Upgrade’ redemption is not eligible for a flight bookedon a Malaysia Airlines flight butticketed on another airline document.

7) Member(s) can only purchase one ‘Enrich Upgrade’ per eligible flight segment as per the purchased revenue ticket.   

8) Waitlist or open-dated bookings/tickets are not eligible for ‘Enrich Upgrade’.  

9) ‘Enrich Upgrade’ is available for redemption at the ‘Manage My Booking’ platform at Malaysia Airlines website (www.malaysiaairlines.com) up to 06 hours beforeflight departure.   

10) For redemption upgrade(s) less than 06 hours of flight departure is stillavailable viaour Contact Center at 1-300-88-3000 (within Malaysia) or 6-03-7843 3000 (outside Malaysia)   

11) ‘Enrich Upgrade’ is subject to seat availability on Business Class and on first-come-first serve basis for the selected flight segment.   

12) Children (02 – 12 years) travelling with an accompanying adult will also be eligible for ‘Enrich Upgrade’ upon purchase of an eligible and qualifying economy class fare ticket.   

13) Enrich Points for ‘Enrich Upgrade’ for a child will be the same as an adult. There is no child points discount offer.  

14) Infant (up to 23 months) will be offered complimentary upgrade from Economy to Business Class for the same flight segment as the adult accompanying the infant, upon successful ‘Enrich Upgrade’ redemption by the adult passenger.  

15) The Enrich Points quote for ‘Enrich Upgrade’ is fixed. Enrich Member may click at this link to view the Enrich Points required for the selected flight segment under the ‘Redemption Upgrade Table’. 

16) Enrich Member must have enough Enrich Points in their account to proceed with the ‘Enrich Upgrade’.  

17) Once the ‘Enrich Upgrade’ redemption is successful, Enrich Points redeemed are not refundable or exchangeable to other ‘Upgrade’ product offerse.g.,MHupgradeorLast-MinuteUpgrade, Free Upgrade (where applicable) or any other form of upgrade.  

18) Once the ‘Enrich Upgrade’ is successfully redeemed, the Enrich Points are not refundable under any circumstances.  

19) If the Enrich Member does not utilise the Enrich Upgrade for a travel confirmed,the EnrichPoints will not be refunded and is forfeited.  

20) Enrich Member will be entitled for Enrich Points and Elite Points for the original revenueticketpurchased on economy fare class. 

Domestic Travel:

a) Domestic Travel
E.g. Travel booked and ticket purchased on Basic or Flex fare from Penang to Kota Kinabalu via Kuala Lumpur

• ‘Enrich Upgrade’ is applicable for Penang to Kuala Lumpur
• ‘Enrich Upgrade’ is applicable for Kuala Lumpur to Kota Kinabalu
• Enrich Points will be quoted and applied for each flight sector redeemed for Enrich Upgrade’.
• Business Class baggage allowanceand Golden Lounge Access will apply forsuccessful ‘Enrich Upgrade’booking

b) Mixed Domestic and International Travel
E.g. Travel booked and ticket purchased on Basic or Flex fare from Penang to London via Kuala Lumpur

• 'Enrich Upgrade’ is applicable for Penang to Kuala Lumpur flight segment ONLY                        
• ‘Enrich Upgrade’ is NOT applicable for the Kuala Lumpur to London flight segment.   
• Business Class baggage allowance for Member redeeming ‘Enrich Upgrade’ on the domestic flight sector for a mixed domestic and international travelwill be as follows:

  Example :Penang/Kuala Lumpur/London, will be eligible for Business Class baggage allowance only for the upgraded Penang to Kuala Lumpur flight segment.only.  Member will NOT be eligible for business class baggage allowance for the Kuala LumpurtoLondonflight sector. 

21)Member with eligible Ticket(s) may check on the eligibility of his/her flight segment(s) by visiting Malaysia Airlines website (www.malaysiairlines.com) and enter therequired detailsincluding the Malaysia Airlines booking reference in the ‘Manage My Booking’ platform.   

22) The following shall NOT be eligible for ‘Enrich Upgrade’ under ‘Upgrade’ online platform:

• Economy HFF lite fare ticket   
• Enrich Full Points redemption tickets, Points + Cash redemption tickets and Redemption Upgrade tickets  
• Staff tickets, APT, AD, FTP (RBD X, T, U, W)   
• Tickets issued with ATR (Air Travel Authority) as payment
• Government tickets (GOM)  
• Unaccompanied Minor (UMNR) and Young Passenger Travelling Alone (YPTA)  
• Sponsor/Complimentary/Award/ Lucky draw ticket   
• MASwings(MH3000) and Firefly flights (including codeshare MH5000)   
• Charter Flights and Joint Services  
• Malaysia Airlines flights issued on other airline tickets (non-232 tickets)   
• Open dated or waitlisted tickets 
• Group tickets with booking class ‘G’   
• Booking with Wheelchair Service (WCHR)    

23) Redemption upgrade with Points for UMNR, YPTA, Government (GOM) warrant tickets and booking with wheelchair (WCHR) service is available via our Contact Center or Malaysia Airlines ticket offices only, subject to the seat(s) being available on thenext highercabin class.

24) Malaysia Airlines reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility of ‘Enrich Upgrade’, whichmay be reviewed from time to time accordingto marketconditions, seasonality and passenger load. 

25) By redeeming ‘Enrich Upgrade’:

• The Member confirms that he or she has reached the legal age of majority in their country of residence at the time the ‘Enrich Upgrade’ redemption is transacted and
• Member shall be deemed to have the authority to act on behalf of and to bind the person(s) in the same booking, to these Terms & Conditions.

26) Any applicable or additional airport taxes/surcharges or carrier-related charges for the ‘Enrich Upgrade’ will be charged and collected separately and shall be borne by the Member. These charges are not included in ‘Enrich Upgrade’ and cannot be paid or redeemed by or with Enrich Points.     

27) If there are two or more passengers in aMember’sbooking, Member can redeem ‘Enrich Upgrade’ for all the passengers in the booking. The Enrich Points required for each passenger in the single booking will be on a per-passenger Points quote. The Enrich Member must ensure sufficient Points are available in his/her account to redeem for all the passengers in the booking as pooling or combining of Enrich Points for the purpose of redeeming the ‘Enrich Upgrade’from different Enrich accounts is NOT allowed. Enrich Points required for each passenger will be multiplied by the number of Enrich Points required for the flight sector in the Member’s booking. ‘Enrich Upgrade’ is not allowed for only one passenger in a single booking for two or more passengers. All passengers in the single booking must be able to proceedwith ‘Enrich Upgrade’. Split booking to allow only one passenger in the booking for ‘Enrich Upgrade’ in ‘Upgrade’ platform is not allowed.          

28) Member can redeem ‘Enrich Upgrade’ via ‘Upgrade’ platform using Points from one Enrich membership account only. ‘Enrich Upgrade’ redemption in a single booking with two or more passengers cannot be redeemed from multiple Enrich accounts.           

29) Individual passengers in a single booking of two or more, wishing to perform ‘Enrich Upgrade’ using their respective Enrich membership account, are to call our Contact Center. Member will not be able to proceed via ‘Upgrade’ platform.  

30) If only one Member in a single booking with two or more passengers wishes to proceed with ‘Enrich Upgrade’, Member may call Contact Center at 1-300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia) to split the booking.   

31) Once the ‘Enrich Upgrade’ redemption is confirmed and successful, Enrich Points will be deducted from the Member’s Enrich Account where they will receive: 

• AnElectronic Miscellaneous Document receipt (EMD) with the Enrich Points amount deducted will be issued to each passenger in the flight booking. The EMD will be emailed to the member’s email address provided in the booking reference upon confirmation.
  
  Note : If for whatever reason the redemption cannot be completed successfully, no payment will be charged by Malaysia Airlines. The Enrich Points, if deducted, will be reversed to the Member’s Enrich account within 30 minutes of the unsuccessful transaction. 

32) A 6-character Malaysia Airlines Booking Reference is supplied to Member at the time of booking of a Malaysia Airlines flight and is printed on the Ticket. The Member may use the Booking Reference to check the eligibility for ‘Enrich Upgrade’ at the ‘Manage My Booking’ site. Booking Reference provided must always be kept confidential.  The Member must not share his/her Booking Reference and they are responsible to protect it against improper or unauthorized use. 

33) Malaysia Airlines does not guarantee specific seat assignments to the Member or person(s) whose ‘Enrich Upgrade’ redemption is successful.           

34) All personal costs and/or any other costs and/or related expenses that are incurred to redeem the ‘Enrich Upgrade’ are at the Member’s sole responsibility and own costs.           

35) ‘Enrich Upgrade’, once successfully redeemed, is strictly non-transferable and non- refundable. 

36) For any change to the travel booked date of a revenue booking, the Enrich Points may be carried forward to the new date of travel provided the revenue ticket is on the same original destination and fare class paid. Any penalty to change in flight will be subject to the revenue ticket fare rules.           

37) Enrich Points redeemed for ‘Enrich Upgrade’ will be forfeited if Member decide to cancel their revenue ticket purchased voluntarilywere, a refund to the revenue ticket may be available. Enrich Points redeemed for the ‘Enrich Upgrade’ are not refundable.             

38) Once the ‘Enrich Upgrade’ redemption is successful, Enrich Points, credits for Additional taxes/surcharges collected at time of ‘Enrich Upgrade’ redemption, are not refundable. Enrich Points redeemed for ‘Enrich Upgrade’ is considered used even if not used. No refunds of Enrich Points will be allowed under any circumstances.           

39) Enrich Member will earn Enrich Points and Elite Points for the revenue economy class ticket purchased and carrier-related charges under the new Fare Base Accrual (not includingtaxes, surcharges or any other non-related carrier charges paid)           

40) Enrich Member will not earn Enrich Points for the ‘Enrich Upgrade’ redemption with Enrich Points. 

41) Once Member receive the confirmation email on the acceptance of Member’s ‘Enrich Upgrade’ redemption, Malaysia Airlines will not be responsible or liable for any claims, damages, losses, costs or expenses arising from any changes to the booking, whether such changes are made by Member or any third party for whatever reasons.        

42) Member may proceed with web check-in once ‘Enrich Upgrade’ transaction for the higher class is successful.         

44) In the event of a flight cancellation or flight rescheduling:

• Malaysia Airlines will reallocate Member or passengers in the same booking on to another Malaysia Airlines flight for whatever reason(s) other than for reasonsattributable toMember’s fault, actions or omissions, any ‘Enrich Upgrade’ redemption madein relationto the original booking may at the discretion of Malaysia Airlines, betransferred tothe new flight(s) on Malaysia Airlines, subject to availability of seats in theupgraded class. 
• If the Member’s booking is transferred to a flight operated by an airline other than Malaysia Airlines, the rebooking will be on the original revenue economy classticket purchasedand not in the higher class redeemed.     
• The Enrich Points for the ‘Enrich Upgrade’ will not be carried forward to the newflight operatedby an airline other than Malaysia Airlines and may be refunded upon verification of the reallocation affected by the cancellation to the Malaysia Airlines originalflight redeemedwith ‘Enrich Upgrade’.         
  

45) Member is entitled to a refund for the ‘Enrich Upgrade’ under the following conditions:

• The flight for which the Member redeemed using ‘Enrich Upgrade’ was cancelled.                           
• The flight for which Member’s ‘Enrich Upgrade’ redemption was cancelled, and Malaysia Airlines re-accommodates the Member on another flight which may or may not be operated by Malaysia Airlines and Member is seated in the class of service of the Member’s original booking.   
  

46) No refund will be issued in the case of a change to a substitute aircraft to operate a flight where the ‘Enrich Upgrade’ is still available to Member on that substitute aircraft.      

47) The fare conditions of the original Ticket purchased by the Member, which includes, but is not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of frequent flyer points shall remain unchanged and in effect and will be applicable even if Member’s ‘Enrich Upgrade’ redemption is successful.       

48) ‘Enrich Upgrade’ redemption entitles the Member to use Malaysia Airlines Golden Lounge in respect of the flight for which Member’s ‘Enrich Upgrade’ is booked, provided the Member presents a valid boarding pass as supporting document before access to the lounge can be allowed.       

49) A successful ‘Enrich Upgrade’ redemption entitles member or person(s) in the same booking to Business Class baggage allowance.      

50) Malaysia Airlines reserves the right to change, alter, amend or cancel any or all these Terms and Conditions from time to time, without any prior notice. These Terms and Conditions shall be read in conjunction withEnrich’sGeneral Terms & Conditions, Malaysia Airlines' General Conditions of Carriage, Website Terms of Use and Privacy Policy, which are hereby incorporated into and form part of these Terms and Conditions.  

51) The failure by Malaysia Airlines to exercise its rights will not be construed as a waiver or relinquishment of the future performance of any of its rights, and the Member’s obligations with respect to such future performance shall continue in full force and effect.     

52) By making a ‘Enrich Upgrade’ redemption, Member expressly acknowledge that the Member has read and understood the above Terms and Conditions andFAQs (Frequently Asked Questions) and hereby agrees to the same. 

Rules for Upgrade Travel Award

Enrich Member must first purchase an eligible revenue fare ticket on a 232 document from Malaysia Airlines or a travel agent before calling Malaysia Airlines Contact Centre to make an Upgrade Travel Award on Malaysia Airlines operated flights.  

Reservations and issuing of the Upgrade Travel Award must be made through Malaysia Airlines Contact Centre or MH Ticket Offices only. Travel Agents are not allowed to issue Upgrade Travel Awards.  

A qualified Economy Class ticket may be upgraded to Business Class or Business Class to Business Suite based on respective eligible fare classes.  

Upgrade Travel Award must be an advanced purchase and issued on a confirmed reservation and ticketed for the Upgrade prior to check in. 

Upgrade Travel Awards are only available on Malaysia Airlines operated flights using Malaysia Airlines document commencing 232.  

Upgrade Travel Awards are not applicable on Malaysia Airlines flights ticketed on another airline document or using another airline document.  

Enrich Points and Elite Points will be accrued based on the class of travel purchased and not the class of travel flown.  

In the event of flight disruption or cancellation, the reallocation will be based on the original fare class paid class. Member will not be eligible for the higher class redeemed with Enrich Points.  The redemption Upgrade Points in case of a downgrade due to flight disruption or cancellation will be refunded.  Member will be eligible for Enrich Points for the original revenue fare class paid. 

Upgrade Travel Awards may be used for one-way and return trip tickets.  

Only two sectors and one stopover/transfer are allowed with a one-way Upgrade Travel Award.  Fare rules and conditions of the purchased ticket apply to the Upgrade Travel Award.  

Any additional taxes or surcharges for the redemption upgrade to be paid by cash orcredit card.  Wherever applicable, SST may be charged to the Enrich Member/user of the Enrich Upgrade Travel Award.  

Changes will be in the redemption upgrade Points and the fare class qualification.  Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.  

Free Upgrade

Memberiseligible for a Free Upgrade from Economy to Business class upon purchase of a full Economy revenue fare (booking class – Y) ticket by cash/credit card on an MH (232) document.  

Free Upgrade is eligible on domestic routes on Malaysia Airlines operated flights within Peninsular Malaysia or within Sabah/Sarawak and Crossing Peninsular to Sabah/Sarawak vice versa. 

Free Upgrade is subject to seat availability at the airport on first come first serve basis and, on per sector basis.  

Free Upgrade bookings cannot be made via Contact Center or any Malaysia Airlines ticketing offices or travel agents.  

Member will be subject to any surcharge payment for the upgrade.  

Member will not earn Enrich Points or Elite Points for travel on Business Class under this Free Upgrade offer.

Free Upgrade is not eligible

• For tickets issued using Government Warrant
• Award Ticket with Points
• Points + Cash Award ticket or any other payment other than cash/credit card.  

Note: The EnrichPoints reflected in the Redemption Upgrade Tables will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia.

Redemption Booking Class for Upgrade

Upgrade Travel Award reservation must be booked on the redemption booking classes stated below and is subject to availability.

oneworld Airlines and Airline Partner Travel Award

For an award itinerary taken on a combination of Malaysia Airlines and exactly 1 oneworldairline partner or exactly 1 non-oneworldairline, the Enrich Points required is priced with reference to the Malaysia Airlines and Partner Award Table on a prorate basis. Member is to contact Malaysia Airlines Contact Centre for the exact Enrich Points required. 

The Enrich Points reflected in the Partner Award Table will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia. 

An Airline Partner Award is a Travel Award made on exactly 1 oneworldairline partner, or exactly 1 non-oneworldairline partner.

Upgrade Travel Award is not applicable on an Airline Partner Award. Refer to the Airline Partner Award Table for the Enrich Points required for your Travel Award.  

For an award itinerary taken on 2 or more airlines, of which at least one is a non-oneworldairline partner, please note that a separate redemption ticket is required of non-oneworldairline partner(s). The total mileage required will be a summation of the mileage required of each ticket. 

Codeshare flights by airline partners are not allowed for redemption.

One-way redemption is possible but may not be available on all Airline Partners. 

Stopover and open jaw are not permitted when using an Airline Partner Award.

Where mixed class travel is concerned, the mileage required for the Airline Partner Award is priced according to the actual cabin classes taken on a prorate basis. You may wish to contact Malaysia Airlines Call Centre for the exact mileage required. 

Origin or turnaround point may not be used as an intermediate point in a one way or return trip journey. Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction where it began. An itinerary continuing a backtracking sector not required by route restrictions may require separate tickets. 

Points will not be refunded for seat downgrade or any flight cancellations byoneworldAirlines or Enrich Airline Partners for Travel Award issued on them. Memberare to contact the respective Airline Partner directly for re-booking. 

Travel Award tickets once issued on a specific oneworldAirline or Enrich Airline partner flights cannot be changed to another oneworldor Enrich Airline partner flight. 

An Airline Partner Award must be booked through the Malaysia Airlines Contact Centre only. 

• Ticket validity for Travel Awards issued on behalf of oneworldAirlines and Enrich Airline Partners is six (06) months from the date of travel.  
• Once redeemed, the Travel Award ticket is considered used even if not used.Travel Awardticket and Points are not refundable and forfeited.   
• Extension of validity is strictly not allowed.  
• Change fee of USD20 will apply for Airline Partner Award ticket as below: -   

i)   Fully Unutilized Ticket

Change date

- USD20 apply.

- Date change must be within the original 06-month ticket validity from1^st leg of original travel date booked.     

Rerouting 

- USD20 will apply.

- Travel must be within the original 06-month ticket validity from1^stleg oforiginaltravel date booked. .

- Only allowed on the same airline originally redeemed/ticketed.

- Change to another Airline Partner is not allowed.

- Any additional Points required for the new routing will be deducted.

- Any Points balance, is forfeited. 

ii) Partly Utilised Ticket

-Onlychange dateallowed

- USD20 fee apply.

- Travelmustwithin the original 06-month ticket validityfrom 1^stleg of original traveldate booked.

- Rerouting - Not allowed.  

iii) Airline Partner flight retiming/delay/cancellation

- Flight cancellation or retiming toanAirline Partner flight redeemed, the partner airline is reponsible to arrange for suitable alternative flights in accordancewithpartneragreementand in accordancetothe respective Airline Partner’s local laws. Enrich Memberistocommunicate with the Airline Partner for the rebooking. 

- Enrich Points will not be refunded for any disruptions/flight cancellation toan AirlinePartner Travel Award ticket.  

- Any rebooking to flight or date change request by an Enrich Member to the issuingcarrier(Malaysia Airlines) due to redeemed Airline Partner flight disruption/cancellation,the request will be carried out on voluntary basiswhere, the rebooking will be subject tonormal redemption rulesandseatavailability with applicable penalties and Pointsdifference, if any, collected at time ofticket reissuance.

- Malaysia Airlines will not assume liability for anyoneworldor Airline Partners flight disruption/cancellation.

- Once a Travel Award ticket is redeemed onanAirline Partner, it is considered used even if not used irrespective of the circumstances.  

Enrich and Malaysia Airlines reserve the right to make changes to the terms and conditions associated with an Airline Partner Award from time to time, including the mileage requirement published in the Airlines Partner Award Table.

 Note: For Enrich Member Japan Domestic awards (entirely within Japan), each domestic sector for Travel Award shall be reserved no earlier than two months prior to the departure date of the flights

Oneworld & Partner Award Table effective 10 June 2017

Note:  The Enrich Points reflected in the Partner Award Table will depend on the currency conversion rate on that day and applicable to tickets issued outside Malaysia.       

1) Redemption on Mixed oneworld Airlines

For an award itinerary taken on a combination of Malaysia Airlines and exactly 1 oneworldAirline Partner, the mileage required is priced with reference to the Malaysia AirlinesAndPartner Award Table on a prorate basis. Member is to contact Malaysia Airlines Call Centre for the exact mileage required.  

For an award itinerary taken on 2 or more airlines, of which at least one is a non-oneworldAirline partner, please note that a separate redemption ticket is required of non-oneworldAirline partner(s).

The total mileage required will be a summation of the mileage required of each ticket.  Once a Travel Award is issued, it is considered used if not utilised for the flight reserved. Enrich Points are not refundable nor can taxes, fees and surcharges paid be refunded.

Malaysia Airlines and Partner Award Table effective 10 June 2017

*Applies for itinerary booked on a combination of one Malaysia Airlines and a oneworldflight or one Malaysia Airlines andanAirline Partner flight with no stopover permitted. 

2. Redeeming Enrich PointsonNon-FlightLifestyleAward

General Guideline

Enrich E-Gift Voucher

• TheEnrichE-Gift Vouchercan only be redeemed online with Enrich Points at www.enrich.malaysiaairlines.com and may not be purchased with cash or credit card. 
• The EnrichE-Gift Voucher(s) may be used as partial/full payment for eligible products and services within the validity period determined by Enrich and Enrich Partners.  
• In a case where the full value of the EnrichE-Gift Voucheris not utilized, no refund of cash or Enrich Points will be given.  
• Once issued, the EnrichE-Gift Voucheris non-refundable and may not be exchanged for cash.  
• The EnrichE-Gift Voucheris non-transferable.
• The EnrichE-Gift Voucheris valid for six (6) months from the date of issue unless otherwise stated. The validity of the Enrich E-Gift Voucher cannot be extended and once expired, shall be void.  
• At time of use, EnrichE-Gift Voucher must be presented and the person using the EnrichE-Gift Vouchermust present his/her passport or NationalRegistration IdentityCard (NRIC) and Enrich card.  
• The EnrichE-Gift Voucher is available in a denomination ofRM50and each EnrichE-Gift Voucher redemption requires 5,000 Enrich Points. The EnrichE-Gift Voucher(s) is valid for Malaysia Airlines inflight purchases and/or any campaign Malaysia Airlines launched with its Partner only. The E-Gift Voucher is not valid to be redeemed for products and services by oneworldand Enrich Airline Partners.  
• The EnrichE-Gift Voucher(s) may be used as partial/full payment for Shopping with Enrich Partners during special promotions. 
• Purchases on items usingthe EnrichE-Gift Voucher(s) are not eligible to earn Enrich Points.  
• Physical/HardcopyEnrichRM50Voucherisno longer available effective 18 August 2021.  

2) Malaysia AirlinesEnrich Electronic Golden Lounge Access Voucher (E-GLA Voucher)

• Enrich E-Golden Lounge Access Voucher(s) is available only online and may be requested at www.enrich.malaysiaairlines.com.
• Two types of Enrich E-Golden Lounge Access Voucher(s) are available;

Domestic Golden Lounge Access - Enrich E-Golden Lounge Access Voucher allowsentry to selected DomesticMalaysia Airlines Golden Lounges.

International Golden Lounge Access – Enrich E-Golden Lounge Access Voucherallows entry to the MalaysiaAirlines International Golden Lounges atKuala Lumpur International Airport.

• Each Enrich E-Golden Lounge Access Voucher admits one person to the Golden Lounge.
• Each Enrich E-Golden Lounge Access Voucher is valid for one-time use only, and, valid only for the Business Class section of the Golden Lounge.  
• Enrich E-Golden Lounge Access Voucher(s) is only available by redemption with Enrich Points and may not be purchased with cash or credit card.  
• Enrich Points redeemed for the Enrich E-Golden Lounge Access is non-refundable and the Enrich Points will not be redeposited or may not be exchanged for cash.  
• This Enrich E-Golden Lounge Access Voucher is non-transferable.
• The Enrich E-Golden Lounge Access Vouchers are only transferable when the Enrich member who redeemed the voucher(s) travels with family/friends on the same flight and date. The actual number of Enrich E-Golden Lounge Access Voucher (s) for the member and family/friends travelling together must be presented before entering the Golden Lounge. One Enrich E-Golden Lounge Access Voucher admits one (01) person only to the Golden Lounge. A child (02 – 12 years) will require one Enrich E-Golden Lounge Access Voucher to access the lounge.
• This Enrich E-Golden Lounge Access Voucher is valid for pre-flight departure lounge access only and to be used on a pure Malaysia Airlines operated flights or charter flights booked on MH flight number and ticketed on Malaysia Airlines (232) document on that day only.   
• This Enrich E-Golden Lounge Access Voucher is not valid on Malaysia Airlines codeshare and marketed flights.
• This Enrich E-Golden Lounge Access Voucher is not valid at Third Party Lounges (lounges not operated by Malaysia Airlines) and oneworldlounges.
• The Enrich E-Golden Lounge Access Voucher is not valid if the travel is on oneworld, partner airline, codeshare and any marketed flights.
• Enrich E-Golden Lounge Access Voucher(s) is valid for a period of six (6) months from the date of issue. The validity of the Enrich E-Golden Lounge Access Voucher (s) cannot be extended and onceexpired, shallbe void.
• Member must first swipe to redeem and present the Enrich E-Golden Lounge Access Voucher to the Golden Lounge staff for validation. Once redeemed, it is deemed as used. Accidental swiping or activation of the Enrich E-Golden Lounge Access Voucher (s) will not be reinstated and will be considered as used.

3. Redeeming for Enrich Hotels

• Enrich Member can redeem Enrich Points for hotel stays via the Enrich Hotels booking platform at https://www.enrichhotels.com/en/home/en/  
• Enrich Member are to login to their Enrich account to redeem their Enrich Pointsfor eligiblehotel stays.  
• The rates quoted for each booking are dynamic and are subject to change. There are no fixed rates.  
• Enrich Points will be deducted from only one Enrich membership account for the hotel redemption per transaction.  
• Enrich Member can redeem for family or friends (3rd party) using their Points, by entering the name of the person using the hotel accommodation when redeeming.  
• Enrich Points will be instantly deducted from the Enrich Member’s Account upon successful transaction.  
• Once redeemed for the hotel stay, no date change is allowed.  
• Enrich Points from one Enrich account cannot be combined with another Enrich account to redeem for this hotel stay.  
• Once redeemed, Enrich Points are non-refundable including bookings paid forwith EnrichPoints or a combination of Enrich Points plus credit/debit card under any circumstances. Redemption is considered utilized even if not utilized. 

4. Redeeming for Temptations

• Enrich Member may redeem Enrich Points for Temptations product online at temptations.malaysiaairlines.com  
• The minimum Enrich Points required to redeem Temptations’ product online is 2,000 Enrich Points.  
• Redemption for Temptations Online is available in full Enrich Points or Points & Credit Card. The shipping fee and taxes are not included and will be charged separately.   
• The EnrichE-Gift Voucheris not applicable for purchases on the Temptations website.  
• Redemption for Temptations Online items is subject to availability. If the preferred item(s) is not available, Member will need to redeem any other available items. No Points will be refunded if the preferred item is not available.  
• Enrich Points cannot be used to offset any delivery charges, prevailing taxes, customs/import duties and postal clearance, which are applicable for homedelivery, andthese vary between countries. Any prevailing taxes, customs/import dutiesand postalclearance, if applicable, will be borne by Member and paid directly tothe respectivecustom and/or courier upon arrival of items in the country.  
• All deliveries will be deemed received and accepted by the Member or on Member’s behalf upon there being an acknowledgment of receipt by any person/persons receiving at the address as provided by Member upon delivery and acknowledgment of receipt of the said item(s). 
• In the event of incomplete delivery due to change of delivery address or Member not being contactable or delivery accepted by another person(s) at the address providedon  behalfof the Member (s), the Member must contact:
  
  Temptations Customer Services Hotline at 603-8787 6666
  Monday to Friday: 9.30 am-5.30 pm
  Saturday, Sunday and Public Holidays (in Malaysia): Closed
  OR
  email to: [emailprotected]
• Malaysia Airlines reserves the right to make changes to the terms and conditionsfrom timeto time without notifying the customers. The updated terms and conditions will be   published at https://temptations.malaysiaairlines.com/terms.aspx  
  
• Delivery fee will be waived for all in-flight collection orders. Standard shippingcharges applyfor home delivery service which is stated at shipping charges.  
• Enrich Points redeemed are non-refundable. Unless there are defect/damage/expired item(s) or lost intransitwhich is subject to Temptations Return Policy, the Memberwill beoffered with product replacement of the same value or lower. 

5. Redeeming for Enrich GiftCards

• Enrich member can redeem Enrich Points for Enrich GiftCards via the Enrich Portal platform at: https://enrich.malaysiaairlines.com/enrich.html
• Enrich Member are to log in to their Enrich account to redeem their Enrich Points for the Enrich GiftCards.
• The Enrich GiftCards can only be redeemed at Enrich Online and may not be purchased with cash or credit card.
• Once redeemed, the redemption is non-refundable and cannot be exchanged for cash in part or full.
• The appropriate Enrich Points will be deducted from the member’s Enrich account and will not be refunded under any circumstances.
• The Redemption is on full Points term only; no Points and Cash terms is allowed.
• Enrich Members must have sufficient Points in their Enrich account to perform this redemption. In the event, Member do not have sufficient Points, redemption request will not be processed and top up with cash/credit card is strictly not allowed.
• Enrich Member may opt to purchase Enrich Points via their Enrich account online as top up to be able to perform this redemption.
• Enrich Points from one Enrich account cannot be combined with another Enrich account to redeem for this Enrich GiftCards.
• Redemption for this Enrich GiftCards is subject to availability.
• Usage of these Enrich GiftCards once redeemed is subject to the respective Merchant (Brand) individual T&C.
• Enrich will not be liable for the respective Merchant’s failure or delay in providing the services to the Enrich Member.
• Enrich Member may contact Enrich to report any issues pertaining to the Enrich GiftCards redemption at: [emailprotected]